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Although dental personnel primarily treat the in and around your mouth, your mouth is a part of your entire body. Health problems that you may have or medication that you maybe taking, could have an important interrelationship with dentistry you will receive. Thank you for answering the following question.

Dear patient, It is our commitment and work ethic to provide you with the best and highest quality of treatment in dentistry, every time you have an appointment with us. In order to achieve such high standards, our doctors commit themselves every year to participating in continuing educational classes. They teach graduating dental students from Boston University and Tufts University and they educate other dentists with the latest clinical data and procedures.
As you have probably noticed in the past (as an existing ), we focus on one patient at a time. Unlike most dental office, we do not double book our schedule. We do believe that quality and long lasing dentistry can only be achieved by spending time and focusing on every single patient we treat.
We also respect your time and schedule and we do our beat to be on time every time you have an appointment with us.
Both Dr. Kurban and Fereidouni have very committed schedules. This includes treating during office hours, lecturing seminars and courses, participating in continuing educational seminars and volunteering for Medical Missions for Children (MMFC) and 1for3.org (1 bottle, 3 lives - access to clean water initiatives).
In the past two years, it has become a difficult task for our treatment coordinators to satisfy our patients' time schedule. We are sometimes unable to book patients in a proper timely manner according to their treatment plans because both Doctors already booked a few months in advance.
Unfortunately, many patients cancel at the last minute or on the same day of their appointment, not giving us enough time to call other patients who are in need of an appointment to fill the gaps in the schedule. This is also very disappointing to our Doctors, since they feel that their time and commitment are not respected or appreciated.
In order for us to be able to continue to provide you with the highest quality of care in the future and schedule all our patients in a fair manner according to their treatment plans, we have created a new office financial policy.
1) For any appointment scheduled longer than 1 hour, we would like to as you to pay your co-pay in advance in order to reserve that appointment.
2) If you are rescheduling or canceling, please give us at least 3 BUSINESS DAYS notification. (This will give us a fair opportunity to schedule other patients. ) Otherwise your pre-payment will become NON-REFUNDABLE. 3) At least a 3 BUSINESS DAY cancellation/ rescheduling notification is NECESSARY. Otherwise a $150 cancellation/rescheduling fee will be charged to your account for changes with hygiene and $250.00 for changes with the doctor.
We are committed to providing you with the best possible treatment. Our fees reflect our professional commitment to excellence. If you have dental insurance, we are happy to help you receive your maximum allowable benefits. In order to achieve this, we need your assistance and understanding of our payment policy.
We will gladly help any patient with their insurance reimbursement by submitting all claims to their insurance company. It is important you realize that your dental benefit program is a contract between you, your employer, and your insurance company we are not party to that contract and have no control over what your insurance will pay for.
As a courtesy, we email and call our patients to confirm them prior to their scheduled appointment. We appreciate you providing us with two phone numbers and an email address to ensure confirmation. If you are unavailable, we will leave a message asking you to return our call. We cannot guarantee your reserved appointment if we are unable to get a confirmation from you.

Understanding insurance coverage can be quite challenging. Please note that we always encourage you to check with your insurance company prior to any treatment completed, as the total investment given at the time the appointments are being scheduled are just estimated. Our goal is to assist you in maximizing your benefits. We care for patients from many different companies. Each company pays an insurance premium for specific coverage, which fits the company budget. Each plan is slightly different in its coverage services. We encourage you to become familiar with you policy exclusions, deductibles and required co-payments as well as to whether or not you may have a waiting period. At any time you may pay your entire portion at time of service and be reimbursed by your company.

Our courtesy service to you includes:

1. Filling your insurance with in 24 hours of your visit and requesting payment of your benefit to our office.
2. Electronically filling your insurance your insurance claim for a short turn around
3. Estimating as closely as possible your benefits available to you.
4. Re-filing your insurance a second time within 60 days.
5. Following the American Dental Associations guidelines for coding procedures and filing insurance.
6. Providing all paperwork necessary in the event your insurance does not participate with us.

Our expectations of you as the owner of the policy

1. Estimated payment of fees not covered by your insurance plan at the time the service is delivered.
2. Understanding that the insurance policy belongs to you and we have no leverage to obtain payment from your insurance carrier.
3. Realizing that dental insurance policies restrict payment for some services, use restricted fee schedules(called Usual and Customary Rates) and exclude some procedures based on prior conditions or length of time on the plan. All restrictions are based on the premium paid for insurance not our fees or recommended treatment
4. Taking responsibility for payment if the insurance company does not pay our office within 75 days.
5. Keeping our office informed of any changes in your insurance coverage or employment.